Customer Service Information
- Shipping & Delivery
- Goods will be despatched by first class post; and by airmail for goods up to 2 Kg to non-UK destinations. Postage and packing is free within the UK. For all other destinations a fixed charge of £5 will be added for each order made.
- Returns & Replacements
- We hope that you will be happy with your order. If you change your mind about your order for any reason, as a consumer you have a statutory right to return any product provided you cancel your order within fourteen days of the day you placed your order with us. This applies to all goods with the exception of music or CDs where the package has been been either tampered with or unsealed or downloads which have made.
- Data Protection
- We are committed to keeping the personal details of our customers private and secure (information is collected and stored in accordance with the Data Protection Act 1998). Customers consent to allow their email, telephone, delivery address and invoice address to be supplied to our appointed delivery agents so that orders can be despatched. For more information about your rights and how we use and protect your personal information, please see our Privacy Policy {link}.
- Tax charges:
- UK & EU: VAT (Value Added Tax) is charged for orders made from within the UK or the European Union at the applicable UK rate. Printed music is exempt from VAT in the UK at present.